GOROIX Technical Support...
GOROIX has carefully identified software solutions and industries that are within our domain expertise. As part as our internal SLM (Service Level Management) governing rules, we are required to obtain the necessary competencies suggested by the developers of various solutions we host. Our help desk model is a collaborative effort with our channel partners to assure the fastest resolution to open incidents. When an incident is created the resolution process starts with a series of questions, and is resolved quickly because the channel partner and GOROIX work collaboratively towards an expeditious resolution. Unscheduled down time is not an option. Support for technical issues is available 24/7/365
It is important to understand that your first line of application support is from your software Integration Partner. If they are unable to resolve your issue or you are unsure who your partner is, please let us know.
Login to the GOROIX online Control Panel...
To manager users, change services, downloads and more: my Service Request Portalfor Service Portal for maintenance notifications, self-service tools, technical assistance and more: my Control Panel
If you've been asked to start a support session by our staff, begin here:
Contact Support for Partners or End Customers.
Initial Call Answering – A live human being will answer the phone within 3 rings of the telephone. After initial report is filed, GOROIX provides escalation up to three layers for support.
Free Support Resources
- Frequently Asked Questions
- For application support for any of the following software, please check our 3rd party software contact support page.